Privacy Policy

 

Privacy Policy

Last Updated: [Insert Date]

Musab Urwi Al Hamed A.S (“Free Up,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our mobile application (“App”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please stop using the Services.

1. Information We Collect

We collect two types of information:

a) Personally Identifiable Information (PII)

This is information that identifies you as an individual, such as:

  • Name, email address, phone number, mailing/billing address

  • Payment details (credit card or other billing information) if you purchase services

  • Account details, customer service history, and correspondence

  • Information you share with us when creating a profile, entering promotions, surveys, or signing up for offers

  • Data you allow us to access through linked devices or social media channels

We only collect PII that you voluntarily provide.

b) Non-Personally Identifiable Information

This includes technical and usage data such as:

  • IP address, device ID, browser type, and operating system

  • Location data, language preferences, and app usage statistics

  • Website interactions (pages visited, search terms, clicks, traffic sources, ad data)

This information is anonymous and helps us improve our services and provide a better user experience.

2. How We Use Your Information

We may use Personally Identifiable Information to:

  • Manage your account and respond to inquiries

  • Send service updates, account notices, or customer support messages

  • Process payments and billing

  • Share newsletters, tips, and product updates

  • Provide special offers (ours or those of trusted partners)

We may use Non-Personally Identifiable Information to:

  • Analyze trends, traffic, and customer behavior

  • Improve the App and Website performance

  • Personalize your user experience

  • Show relevant advertisements based on demographics

  • Share aggregated (non-identifiable) data with partners and advertisers

3. Information Sharing

We do not sell your Personally Identifiable Information. However, we may share information in the following cases:

  • Service Providers & Agents: Third-party companies may perform functions such as order fulfillment, hosting, payment processing, analytics, or advertising. They are only given access to the data needed to perform their services.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business assets.

  • Legal Obligations: We may disclose information to comply with applicable laws, enforce our Terms of Use, or protect the rights, safety, and property of Free Up and its users.

  • Advertising Partners: We may allow third-party ad networks to collect anonymous data for targeted advertising.

4. Cookies & Tracking

We may use cookies, web beacons, and third-party analytics tools to collect information about your browsing and app usage behavior. This helps us improve services, measure performance, and deliver more relevant content.

5. Third-Party Services & Partnerships

Our App may link to third-party websites or services. These services have their own privacy policies, and we are not responsible for their practices.

6. Children’s Privacy

  • Our Services are not intended for children under 13 years of age.

  • Users between 13–17 may use the App with parental consent and supervision.

  • Purchases must be made by adults.

We do not knowingly collect PII from children under 13.

7. Data Security

We implement security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

8. Changes to This Policy

We may update this Privacy Policy as our business and technology evolve. Any updates will be posted here, and the “Last Updated” date will be revised. Continued use of our Services means you accept the updated policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 musaburwialhamed@gmail.com

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